Shipping Policy

Thank you for shopping with Timber & Thyme!

Order Processing Time

    •    All POD items are made-to-order, and production typically takes 2-7 business days to complete.

    •    During peak seasons or high-demand periods, production may take slightly longer.

  • Skincare Products will be shipped 2-3 business days after an order is placed.

Shipping Time

    •    After production, shipping times vary depending on your location:

    •    Domestic Shipping: 4-8 business days

    •    International Shipping: 10-30 business days

    •    Delivery timelines are estimates and may vary due to factors like weather, customs delays, or carrier issues.

Shipping Costs

    •    Shipping rates are calculated at checkout based on the delivery destination and chosen shipping method.

    •    Free shipping may be available for orders over $89 (if applicable).

Tracking Information

    •    Once your order ships, you will receive a confirmation email with tracking details to monitor your package.

Lost, Delayed, or Damaged Items

    •    If your package is delayed or lost, please contact us, and we’ll work with the carrier to resolve the issue.

    •    If an item arrives damaged, please email us within 3 days with photos of the damage for assistance.

International Orders

    •    Customs duties, taxes, or additional fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility.

Contact Us

If you have any questions or concerns about your shipment, feel free to contact us.

Thank you for your patience and understanding as we create and ship your custom items!